Who Regulates Us?

Clara Downton FCA number 845100 trading as Downton Mortgages And Financial Services is an appointed representative of First Complete
Limited trading as PRIMIS Mortgage Network , which is authorised and regulated by the Financial Conduct Authority (FRN: 435779). First Complete Limited’s permitted business is advising and arranging mortgages and non-investment insurance advice. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk or by contacting the FCA on 0800 111 6768. The Financial Conduct Authority is the independent watchdog that regulates financial services.

What To Do If You Have A Complaint?

If you wish to register a complaint, please contact us:
…in writing
Write to: Complaints Department, PRIMIS Mortgage Network (FC) Compliance Department, Newcastle House, Albany Court, Newcastle Business Park, Newcastle Upon Tyne, NE4 7YB
…by phone
Telephone: 0191 233 4685
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Services Ombudsman Service.

Are We Covered By The Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Mortgage advising and arranging is covered for 100% of the first £50,000, so the maximum compensation is £50,000. Further information about compensation scheme arrangements is available from the FSCS.